Policies, Rules and Regulations

Consultations

One complimentary in person consultation is included per project. We do not offer video conference consultations or telephone consultations. Some projects do not require an in person consultation and those projects are coordinated through email or text. Additional consulting fees may apply depending on the nature. See CUSTOM DESIGN TATTOOS section.

Booking/Deposits

All new bookings require a $60 deposit. Deposit amounts do not vary depending on tattoo, however, if you prefer to you may pre-pay however much you’d like. For multi-session projects, the deposit is deducted from your final tattoo session.

Deposits/pre-paying are non refundable regardless of the amount.

Deposits do not expire.*

*Please note that deposits are only held for the specific tattoo project in which the deposit was placed for. In the event that you change your mind about the tattoo concept or too many elements, your project may be terminated. A new deposit may be required to continue.

Secured/Non-Secured Tattoo Appointments

Placing a deposit secures your tattoo appointment. When a deposit has yet to be made then your appointment is considered non-secured and you must then confirm your appointment and place your deposit no later than one week after the date has been offered. If a deposit is placed within that week, your appointment is secured. On occasion, last minute tattoo appointments are offered, these appointments must be confirmed within 24 hours from when it was offered.

Touch Ups

Touch ups are charged at a minimum rate of $40.

Touch up rate only applies to tattoos done at Luna Vie Tattoos. Touch ups for tattoos not originally competed by Luna Vie Tattoos are not eligible for touch up rate and will be charged at full rate.

Touch ups for tattoos done by Luna Vie Tattoos that are older than 8 months do not qualify for touch up rate and will be charged at shop minimum rate. Due to the nature of tattoos, natural wear and tear is expected no matter what, and this is a risk we all take when committing to a tattoo. The better you care for your tattoo by wearing sunscreen and protecting it the less likely you will require future touch ups.

Custom Design Tattoos

Tattoo deposits include up to 1 hour of complementary tattoo design work. In order to ensure you are completely satisfied and happy about your tattoo design, design tweaks are included within reason. Changing your mind about elements in your design may result in a consumption of the allotted 1 hour of design time, and in this case a $60 design fee will be required for an additional maximum of 1 hour of design time. Only your original $60 deposit will be carried onto the final cost of your tattoo. Changing too many elements in your project may result in termination of the project.

Missed Appointments/Insufficient Notice of Cancellation or Reschedule

Rescheduling/cancellations require 48 hours minimum notice. If sufficient notice is not given, the deposit in which you paid will be consumed as a fee for lack of notice. To rebook, a new deposit will be required. Notice must be given via email or text message.

If you miss a free consultation appointment, you may need to pay a $60 deposit in order to reschedule. This deposit will be carried onto your tattoo deposit.

Late Attendance

Getting lost or stuck in traffic are understandable reasons for being reasonably late. Please let us know ASAP if you think you may be reasonably late. Arriving 15 mins past your appointment time or later will result in an automatic cancellation of your appointment. A new deposit will be required in order to reschedule. Some exceptions apply depending on the duration of your appointment and the tattoo(s) planned to be done during that session.

Guests/children

One guest is welcome to accompany you to your appointment. Children under the age of 16 should not be brought to your app0intment. If you attend your appointment accompanied by young children, you may be asked to reschedule and a new deposit will be required for rebooking.

Gift Vouchers

Luna Vie Tattoos gift vouchers must be presented at tattoo appointment. The receipt is not necessary, however, the code on the gift voucher must perfectly match purchase records. Any gift cards with unmatched codes cannot be redeemed. Any gift cards that are lost or stolen can only be redeemed by the person who purchased it, and must be reported to us. Gift vouchers are non refundable, and cannot be exchanged for cash or money value at any given time. If there is a remaining balance after redeeming a gift card, it will remain as store credit. Gift voucher amounts are non taxable, however, tattoo appointments are subject to HST. Gift vouchers do not expire. Gift vouchers may be redeemed for any service or product offered at Luna Vie Tattoos.